FAQs
What is the shelf life of your dog treats and how do they need to be stored?
Just like your local bakery, we bake your dog treats fresh for your order to give you the best quality gourmet dog treats upon arrival. Our dog treats do not need to be refrigerated but it does help prolong the freshness. However please take care not to leave treats decorated with carob, peanut butter or yogurt in high temperature conditions.
For general storage, a good "rule of thumb" is to store our dog treats how you would normally store your fresh baked cookies from your kitchen. Shelf life for most of our dog biscuit type bakery treats is 6-8 weeks and for softer dog treats such as pupcakes, mini mutt'ins, pup'kin bites is 2-3 weeks. You can freeze these dog treats to extend the shelf life for several months - but we guarantee they won't be around that long!
After I place an order, how long does it take to process my order and ship?
After placing your order online, it usually ships within 2-3 business days Monday - Friday. Treats with carob, peanut butter or yogurt icing will ship only Monday-Wednesday during the Summer months in order to prevent sitting in a warehouse over a weekend. During the Holidays, orders may take longer and please allow extra time for delivery.
Keep in mind when determining shipping times, the day your items ship is not counted as a shipping day. If you need your order by a specific date, please allow for arrival a few days before your celebration or event! Once your order is placed, we can not change the shipping option for you.
Currently not shipping to Canada.
No cancelling orders after 24 hours of placing your order.
Will my treats melt during shipping?
During the summer months, we place an ice pack in the box with all treats that contain icing to prevent melting. This is complimentary with any order that contains yogurt, carob or peanut butter coating.
Can I personalize a gourmet dog treat with my dog's name? You can personalize our Birthday Pawt'y Treats or Birthday Paw'ty Cake with your dog's name for FREE! Just write in the name you would like in the add to cart section of the product page. The maximum name length can not exceed 10 characters.
Does your dog treat bakery offer gift options?
You can send a gift to a friend's dog or your dog's friends! All of our gourmet dog treats come in beautiful packaging which makes a nice gift presentation. If you would like to send a brief note with your gift, click the show gift options box during checkout. You will be directed to a new page with your gift options. We will include your personalized note with your gift recipient's order. And rest assured, we include a packing list with each order but no prices are listed on it for gift recipient viewing.
Is shopping online with Pooch Smooch Treats secure?
You can shop online with confidence. We have partnered with Authorize.Net, a leading payment gateway, to offer safe and secure credit cards for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks. The company adheres to strict industry standards for payment processing. Pooch Smooch Treats also uses 128 bit ssl encryption to keep your information safe and secure.
Do you use preservatives in your dog treats and are the ingredients safe for dogs?
All of our dog treats are baked fresh using wholesome ingredients with no added preservatives, additives, sugar or salt. We use the finest quality baking ingredients, using only ingredients that are safe for your pet including treat decorations made with carob or yogurt (no chocolate is ever used). For specific ingredients used in each of our wholesome dog treats, go to the treat's item description in our online store where the ingredients are listed for each particular treat.
Ingredients
- Grain Free
- Chickpea flour & oats offer the attributes of easy digestibility, fermentable fiber, rich in nutrients, high in protein, and are full of essential vitamins & minerals. These ingredients are the foundation of our wheat and corn free/grain free biscuit varieties.
- Whole-Wheat Flour
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Whole-Wheat Flour is used as a primary ingredient in the majority of our biscuits. It is an excellent source of protein and fermentable fiber. The fiber aids in intestinal health and is important for reproduction. We use coarse-ground high-protein flour, which contains the germ and bran. Wheat helps to stimulate liver functions and cleanse toxins from your dog's body. Whole wheat contains B vitamins, folic acid, calcium, iron, magnesium, phosphorus, zinc and other minerals.
- Flax Seed Oil
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Rich in Omega 3, flax seed has been shown to possess many qualities that are beneficial for your dog. Good heart health, cancer prevention, healthy skin and coat, are but a few of these benefits.
- Vegetable Oil
- Vegetable oil is high in lineolic acid (omega 6), an unsaturated essential fatty acid that plays an important role in the regulation and functioning of every organ and cell in the body. Linoleic acid also helps to balance and heal the immune system as well as reduce inflammatory reactions such as those seen in arthritis and allergic reactions.
- Eggs
- Eggs offer a host of vitamins and minerals beneficial to muscles, coat, skin, and joints. They are also an excellent source of protein, the building blocks of cells, antibodies, hormones, etc. Eggs are essential for growth, reproduction, and maintenance. They also contain essential amino acids, which cannot be synthesized by dogs and must be supplied to their diets.
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- Honey
- Honey contains many essential nutrients including B-complex vitamins. It helps fight colon cancer, is a natural antiseptic, promotes healing, and is a good source of energy for your dog.
- Cinnamon
- Cinnamon is good for arthritis, joints and digestion.
- Pumpkin
- Pure pumpkin is a good source of fiber and has a high water content that will help with either constipation or diarrhea.
- Carob
- Carob contains as much Vitamin B1 as asparagus or strawberries; as much niacin as lima beans, lentils, or peas; and more Vitamin A than eggplant, asparagus, and beets. It also contains Vitamin B2, calcium, magnesium, potassium, and the trace minerals iron, manganese, chromium, copper, and nickel. It contains approximately 8 percent protein and is a good source of fiber.
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